Privacy Policy

Effective Date: November 10, 2025
Last Updated: November 10, 2025

1. Introduction

Welcome to Doula4Divorce (“D4D”, “we”, “our”, “us”) — the world’s first judgment-free divorce companion, combining human expertise and AI-powered tools to guide women through the emotional, legal, and financial realities of divorce.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, community, app, or related services (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy.

2. Information We Collect

We collect information that helps us provide and improve our Services.

a. Information You Provide

Account information: Name, email, phone number, password, and stage of divorce journey.
Profile and preferences: Demographic info, support preferences, areas of concern, and communication settings.
Payment data: Billing address, payment method (processed securely via third-party providers).
Content: Messages, forms, survey responses, uploaded documents, journal entries, or community posts.
Communications: Emails or messages sent to our support team or through community spaces.

b. Information Collected Automatically

Usage data: Device, browser, IP address, pages visited, and time spent on our site.
Cookies and tracking: We use cookies, pixels, and similar technologies to personalize your experience and analyze site traffic.
App activity: When using Simone (our AI companion), we log interaction data to improve safety, relevance, and accuracy.

c. Information from Third Parties

Professional partners (e.g., coaches, lawyers, financial experts) may share updates about sessions or progress with your consent.
Analytics providers (e.g., Google Analytics) supply aggregated site-performance data.
Payment processors securely provide transaction confirmations.

3. How We Use Your Information

We use your data to:

Provide, maintain, and personalize the D4D experience.
Connect you with vetted experts and community resources.
Process payments and manage subscriptions.
Improve platform functionality and AI learning accuracy.
Communicate updates, newsletters, and support messages.
Ensure compliance, safety, and fraud prevention.
Conduct anonymized research and analytics to improve outcomes for women navigating divorce.

We do not sell or rent your data.

4. Legal Basis for Processing (GDPR & POPIA)

We process personal data under these lawful bases:

Consent: When you opt into communications or AI interactions.
Contract: To deliver Services you request.
Legal obligation: To comply with applicable laws and financial regulations.
Legitimate interest: To improve our Services and ensure platform security.

5. How We Share Information

We share information only as necessary:

With Service Providers: Payment processors, hosting providers, analytics tools, and AI service partners (under strict confidentiality).
With Experts: Divorce coaches, lawyers, or financial advisors you explicitly engage through our platform.
For Legal Reasons: When required by law, subpoena, or to protect rights, safety, or property.
Business Transfers: In case of merger, acquisition, or reorganization, provided privacy safeguards remain intact.

All third-party partners are bound by data-protection agreements consistent with GDPR and POPIA.

6. Data Retention

We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes. You may request deletion at any time (see Section 9).

7. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.
Withdraw consent for specific processing.
Object to or restrict processing.
Request a copy of your data (data portability).
Lodge a complaint with a data-protection authority.

To exercise these rights, contact privacy@doula4divorce.com.

8. Security

We use encryption, secure servers, access controls, and regular audits to safeguard your data. However, no system is entirely secure. You are responsible for protecting your login credentials and using secure networks when accessing the Services.

9. Data Deletion and Account Closure

You may delete your account anytime by contacting support or using in-app controls. Upon deletion:

Your personal data is removed or anonymized within 30 days.
Legally required financial records are retained for compliance.

10. International Data Transfers

D4D operates globally, including the U.S., South Africa, and the EU. Your data may be transferred and processed outside your country but will always be protected by appropriate safeguards under GDPR and POPIA standards.

11. AI Use and Ethical Safeguards

“Simone,” your AI divorce companion, is powered by large-language models under strict data-privacy and ethical-use guidelines.

Conversations are encrypted and anonymized for learning improvements.
Sensitive data (legal, financial, health) is never used to train public models.
You may delete interaction history anytime.

12. Cookies

We use cookies to:

Enable login and user preferences.
Measure engagement and analytics.
Provide personalized content.

You may manage or disable cookies through your browser settings.

13. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors. If we learn that we have inadvertently collected such data, we delete it immediately.

14. Changes to This Policy

We may update this policy periodically. The latest version will always be available at www.doula4divorce.com/privacy-policy with the “Last Updated” date at the top.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Doula4Divorce (D4D)
Email: privacy@doula4divorce.com
Website: www.doula4divorce.com

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